Unable to submit a claim for depend ants

After spending a long time setting up profiles for me and my dependents, the app will not let me submit a claim for any of my dependents. I can see them, select, them but that is it, once you try go into submitting the claim after selecting the person, nothing.... No errors, nothing. I called support and they verified all the profiles match their records. I was told it could be a device issue so I tried in a different platform unsuccessfully. I was told to submit in paper or wait for an update.....

lizzie.luz about ihaveaplan mobile, v2.2.0